Privacy Policy.

Effective 12 October 2026.

This Privacy Policy explains how personal information is handled when you use milestonerenovate.com. Milestone Renovate is a renovation brand operated under Milestone Development. In this policy, “we” and “us” means Milestone Development operating as Milestone Renovate. Renovation building work is contracted by Milestone Construction and Development Pty Ltd (ACN 697 166 715), NSW Contractor Licence 501094C. We follow the principles in the Privacy Act 1988 (Cth), including the Australian Privacy Principles, in how we collect, use, store and disclose personal information.

1. What we collect

You can browse this website without giving us any personal information. We collect personal information only when you choose to send us an enquiry through the contact form, the renovation questionnaire, the bathroom calculator quote form, the 15-minute call booking form or the quote audit form. That information is:

• your name, phone number and email address;
• your suburb and/or postcode;
• the type of renovation, and optionally your budget range and preferred timing;
• anything you write about your project, and the planning or cost-calculator selections you choose to carry into your enquiry;
• a record of your consent (the time you agreed, the version of the consent wording and the page you submitted from).

Please do not include sensitive information such as government identifiers, payment card details or health information in the free-text fields. We do not ask for it.

To limit abuse we also keep a one-way hashed form of your IP address. We do not store your raw IP address with your enquiry. Our hosting provider processes technical request information, such as IP address and browser type, to deliver the website and keep it secure.

2. Why we collect it and how we use it

We use your information to respond to your enquiry, discuss your renovation, arrange a call or site assessment you have asked for, and keep a record of that conversation. We also use limited technical information to prevent spam and abuse and to keep the website secure. We do not sell your personal information.

3. Marketing

We do not currently send marketing emails or text messages, and we do not use enquiry details for marketing. If we ever offer marketing communications, we will ask for your separate consent first, identify ourselves in each message and include a working unsubscribe option, as the Spam Act 2003 (Cth) requires. Agreeing to be contacted about your enquiry is not consent to marketing.

4. Who we share it with

We use the following service providers to operate the website and handle enquiries. They process information for us and are not permitted to use it for their own marketing:

• Supabase hosts the secured database for the standard enquiry forms. Bathroom calculator quote requests are sent by email and are not stored in this database. Our database is hosted in Sydney, Australia. Access is limited to authorised Milestone staff and our service providers.
• Resend delivers the notification email that tells the Milestone team a new enquiry has arrived. The notification contains the details you submitted.
• Vercel hosts the website and runs the code that receives enquiries. Our enquiry-handling code runs in Sydney.
• Microsoft 365 provides the business mailbox that receives the notification email.

We may also disclose personal information if the law requires or authorises it. We do not otherwise disclose your information to third parties.

5. Storage outside Australia

Standard form enquiries are stored in our Sydney database; bathroom calculator quote requests are sent by email instead. Some information is also processed overseas by the providers that help us run the website:

• When an enquiry arrives, Resend generates the notification email to our team from its Japan (Tokyo) region. That email contains the details you submitted.
• Our hosting provider delivers the website through a global network, so website content and technical request information (such as IP address and browser type) may be handled in other countries.
• Our Microsoft 365 mailbox is provided by Microsoft, which may store and process email in its data centres in other countries.

We take reasonable steps to ensure providers handle information consistently with the Australian Privacy Principles.

6. Security

The website is served over HTTPS. Standard form enquiries are stored in an access-controlled database; bathroom calculator requests use the email channel. The server enforces validation and rate limits, and we apply spam and abuse protection. No online system is perfectly secure. If a data breach is likely to result in serious harm, we will follow the Notifiable Data Breaches scheme and notify affected people and the Office of the Australian Information Commissioner as required.

7. How long we keep information

We keep enquiry information for as long as we need it to respond to you, manage any resulting relationship and meet our legal obligations. When it is no longer needed we take reasonable steps to delete or de-identify it.

8. Cookies, analytics and browser storage

This website does not use advertising cookies, tracking pixels or third-party analytics. Your browser may keep short-lived data in session storage so that your calculator selections, design choices or a half-completed questionnaire are not lost, and so that retrying a failed submission does not create a duplicate enquiry. This data stays in your browser, is not sent to us unless you submit an enquiry, and is cleared when you close the tab or after a successful submission. If we add analytics or cookies in future, we will update this policy first.

9. Access and correction

You can ask for access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. You can also ask us to delete your enquiry. Contact us at admin@milestonerenovate.com or 1800 008 883. We will respond within a reasonable period, and we aim to do so within 30 days. We may need to verify your identity first. If we refuse a request we will explain why in writing and tell you how to complain.

10. Questions and complaints

If you have a question or concern about how we handle your personal information, contact us at admin@milestonerenovate.com or 1800 008 883 and we will investigate and reply. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

11. Links to other websites

This website links to other sites, including Milestone Development. We are not responsible for the privacy practices of other websites, so please read their policies.

12. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed.